Privacy Policy

thaoarmstrong.com

Effective Date: 04 May 2026

1. Who We Are

This website is operated by Thao Armstrong (“we”, “us”, “our”).
Our website address is: https://thaoarmstrong.com

We provide products and services including physical mail subscriptions (such as Letters From Me), digital content, and in-person or online events.

2. What Information We Collect

Personal Information

When you interact with our website, we may collect:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number (if provided)

  • Purchase history

  • Any information you submit via forms, surveys, or emails

Payment Information

Payments are processed securely through third-party providers. We do not store your full payment details.

Automatically Collected Information

We may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on site

  • Cookies and tracking data

3. How We Use Your Information

We use your information to:

  • Process and deliver orders (including physical mail products)

  • Manage subscriptions

  • Communicate with you about your orders or account

  • Send emails (including updates, marketing, or content you’ve opted into)

  • Improve our website, products, and services

  • Organise and run events (including registration and communication)

  • Comply with legal obligations

4. Email Marketing

If you subscribe or purchase from us, you may receive emails from us.
You can unsubscribe at any time using the link in any email.

5. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties only where necessary, including:

  • Payment processors

  • Shipping and fulfilment providers

  • Email marketing platforms

  • Event management tools

  • Website hosting and analytics services

These providers only receive the information required to perform their services.

6. Cookies

We use cookies to:

  • Improve your browsing experience

  • Understand how visitors use our site

  • Support marketing and analytics

You can adjust your browser settings to disable cookies if you prefer.

7. Data Retention

We keep your information only as long as necessary to:

  • Provide our services

  • Meet legal and accounting obligations

  • Resolve disputes

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of your data

  • Request deletion of your data

  • Opt out of marketing communications

To request this, contact us at: hello@thaoarmstrong.com

9. Security

We take reasonable steps to protect your personal information.
However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

11. Children’s Privacy

Our services are not directed to children under 13.
We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.

13. Contact

If you have any questions, contact us at:
hello@thaoarmstrong.com